Management Team

Operations and Customer Relations

Thomas Flewellyn Thomas Flewellyn, Vice President of Customer Relations/Operations, is responsible for overseeing operations for Synergy’s managed properties and Synergy’s Customer Relations program, “Pathway to Customer Service Stardom”.  Thomas, a former CPA and executive with the Disney World Company for 10 years, brings to Synergy a unique perspective on customer relations and community based marketing learned while a part of the Disney Company. Thomas is also a former executive with Philip Crosby Associates, a world renowned Management Consulting Company specializing in improving a company’s overall performance through continuous quality improvement initiatives.

Human Resources

Pamela Fannin, BS in Business Administration, Morehead State University, is the Vice President of Human Resources for Synergy. Pamela is a SHRM Certified Professional. She has 14 years of experience working in the fields of Management and Human Resources in healthcare and retail. Pamela is also a certified ALF Administrator.



ZulimaZulima "Zully" Sanchez, BA, HRP, "Human Resource Professional" is a Human Resources Consultant for Synergy. Zully has spent more than 20 years in hospital and nursing home human resource management. Just prior to Synergy, Zully was the Vice President of Human Resources for Tandem Health Care’s Florida Division where she was responsible for human resource management at 21 skilled nursing facilities.


Clinical Services

Cathy HamiltonCathy Hamilton, RN, and RAC-CT, “Resident Assessment Coordinator-Certified” is Synergy’s Director of Compliance for Synergy’s Florida region. Cathy specializes in assisting facilities to improve reimbursement and clinical management through their MDS/RAI reporting process.  Cathy is also responsible for ensuring Synergy facilities are survey ready and comply with all state and federal regulations. Cathy has more than 13 years of experience in clinical management roles including 5 years as a Director of Nursing.


Erik HackemanErik Hackeman, MS, MOT, “Masters of Occupational Therapy”, Duquesne University, is Vice President of Syntricity Rehabilitation, Synergy’s Rehabilitation Division.  Before joining Synergy, Erik managed multiple rehabilitation departments within skilled nursing facilities for some of the nation’s largest long-term care therapy companies.  Erik’s expertise lies in his ability to provide superior patient care while optimizing financial outcomes.


Information Technology

M. A. AliceaMichael A. Alicea, CHCO, OHCC, CHA, C|CISO, CHTS-TR, is Synergy’s Chief Information Officer.  Prior to joining Synergy, Michael held executive level positions at various national organizations including, Onvia (NASDAQ: ONVI) where he served as Director of Government Agency Operations, and served as Director of Administration and Information Resources at the National Parkinson Foundation.  At Synergy, Michael focuses on assisting our clients implement the best technology solutions for their specific needs as well as providing expertise on information security including HIPAA/HITECH compliance.  Michael is certified as a HIPAA Compliance Officer, certified as an Officer of Healthcare Compliance, certified as a Healthcare Auditor,  and certified as a Chief Information Security Officer.  Michael has also successfully completed and passed the Certified Healthcare Technology Specialist HIT-Pro—Trainer program. A program by the Commission on Certification for Health Informatics and Information Management (CCHIIM)* and is one part of the federal government’s comprehensive effort to facilitate EHR implementation in hospitals, corporations and government. Michael is also a Google Apps Certified Administrator and very experienced with implementing Google's G Suite into healthcare operations.  [*Credential is now CHTS-TR by The American Health Information Management Association (AHIMA).]

Accounting, Finance and Reimbursement


Denis “Denny” Roberts, BS Accounting, a graduate of the University of Kentucky has more than 11 years experience in management roles in accounting.  For the past four years, he has been Regional Controller for Synergy.  Denny’s professional career has been in organizations with multi-company operations in different states, giving Denny a valuable background in intercompany transactions, consolidations and financial reporting.  Denny’s experience with preparation of budgets, cash management and cost control measures are vital to the successful management of long term care facilities.  Denny has experience in system set-ups and conversions and works with all state and federal entities related to licensing and regulatory issues. Denny oversees all accounting functions, prepares monthly financial reports, as well as, assists in preparation of cost reports.

Fanny AlfonsoFanny Alfonso, CPA, is Synergy’s Director of Reimbursement.  She is responsible for overseeing all facility cost reimbursement and cost allocation management with a focus on revenue enhancement.  Prior to joining Synergy, Fanny spent over 13 years of her career with Moore Stevens Lovelace, a well known and respected accounting and consulting firm, specializing in the long term care industry.  Her first three years at MSL, Fanny worked in the audit department as a Specialist and Consultant in both Medicaid and Medicare Reimbursement.

Liz Harris, BBA, a native of Georgia and graduate of Kennesaw State University, is Synergy’s Regional Financial Consultant. As a Business Office Manager in skilled nursing facilities for the previous eight years, Liz has successfully met and exceeded collection goals, significantly reducing outstanding accounts receivables, while positively impacting financial outcomes. Her specialties include Medicare and Medicaid billing, as well as determining and obtaining Medicaid eligibility. As Synergy’s Regional Financial Consultant, Liz oversees and assists our facilities’ Business Office Staff to bill and collect revenue timely, resulting in positive cash flow and collections exceeding 100% on a monthly basis.